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Wednesday, April 16, 2014

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Important Notices

  • Scheduled system maintenance: On Saturday, April 5, from 1:00 a.m. until noon some functions of MN–ITS may be unavailable. You may still be able to log in to MN–ITS, but may get error messages for some transactions, or some transactions may not be transmitted successfully. Claims submitted during this time will receive a time-out message and will be processed after the system is available.
  • Secure FTP client users only: Beginning Monday, February 10, all FTP directories and sub-directories will retain data from the last 15 days only. These directories will be purged daily of data older than 15 days. Providers may also delete files from any FTP directory, including submitted files. If you think you may need data older than 15 days, you will need to save it to your own server. This affects only providers who submit and receive batch files through secure FTP clients. This does not affect files received through the MN–ITS mailbox.
  • For help with screen and claim type functionality, go to the 5010/D.0 Announcements page for instructions. If you have any other problems with MN–ITS, call the MHCP Provider Call Center at 651-431-2700 or 1-800-366-5411.
  • Providers who have not successfully completed 5010 syntax testing for MN–ITS Claim Status (276/277) must first do so in order to use the Claim Status transaction due to the CORE changes. Review the 5010 X12 Batch Transaction Guidelines.

MN–ITS Troubleshooting

  • Use MN–ITS Troubleshooting Guide to resolve known MN–ITS related issues
  • Windows 7 and 8 users with Internet Explorer 10 - Follow the steps in Compatibility View Settings instructions of the guide, if:
    • The Mailbox optimizer dialogue box continually runs upon login
    • You are unable to view or access your MN–ITS Menu options on the left menu after you log in

MN–ITS Administration

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What can I do here?

MN–ITS has many other features, depending on which services you provide. Select your provider type to see your MN–ITS View/Access.